Puppy Deor accepts returns within 30 days from the date you placed your order. If you are not happy with your purchase for any reason, please contact us.. Just follow these easy steps for a quick & easy refund.
RETURNS THAT DON'T MEET THE FOLLOWING CRITERIA CANNOT BE PROCESSED OR REFUNDED
STEP 1: Verify Your Return
Item(s) must have all original tags and product packaging. (Don't worry about the shipping box or discount cards.)
Item(s) must be clean and contain NO pet hair. (None. Zip. Nada. No Pet Hair, Please!)
Item(s) returned within 15 days of purchase may be refunded via store credit or the original payment method.
Item(s) returned 16-365 days after date purchased may be refunded via store credit only.
Note: We do not accept returns on costumes purchased. We do not accept returns on food, treats, nutritional supplements or chewed toys.
Returns that don't meet the above criteria will be returned to you, at your expense.
Your payment will be credited after we verify the item(s) meet the above criteria. We do not refund your original shipping or return shipping charges. Please allow 7-10 business days after your return is received for your credit to appear on your account.
Due to the differences in the pricing for different sizes and to ensure items are in stock, Puppy Deor does not offer product exchanges. Instead, please send your items back and then place a brand new order for the product(s) you want as a replacement.
If you have any questions or concerns, please contact us via email:
Thanks for your business and for understanding our return policy as we strive to be your choice for the best stuff for your best friend.